Raving Fans for Obamacare: Goal of Program’s New CEO

“Kevin Counihan, the new chief executive officer of healthcare.gov, expects Obamacare will become so user-friendly that “raving fans” will emerge for the U.S. health insurance enrollment program.
Americans buying coverage for 2015 using healthcare.gov should expect an easier experience than during its troubled first year, Counihan said yesterday in his first interview since starting the job Sept. 8. While shopping will remain imperfect, “it’s night and day from last year,” he said.”